This Refund & Cancellation Policy applies to services and enquiries made directly through RAYSONI ENTERPRISES via this website. Our individual products operate their own platforms and may have their own refund and cancellation terms, which take precedence for transactions made on those platforms.
1. General Policy
As this website is primarily informational and used for business enquiries, most interactions here do not involve a direct payment. Where RAYSONI ENTERPRISES does provide a paid service directly, the terms below apply unless a separate written agreement states otherwise.
2. Cancellation
Any service request or order may be cancelled by contacting us before work has commenced. Once a service has been initiated or delivered, cancellation may not be possible, and applicable charges (if any) already incurred will not be waived.
3. Refund Eligibility
Refunds, where applicable, are considered in the following situations:
- A service was paid for but not delivered due to an error on our part.
- A duplicate payment was made in error.
- Cancellation was requested before any work or service had started.
Refunds are generally not provided once a service has been completed or delivered as agreed.
4. Our Group Products
For payments made directly on our product platforms (such as MRobo, ODOPAY, SpotProcure, Raysoni Recharge, AooMail or VoicePro), please refer to the refund and cancellation terms published on that specific product's own platform, as these may differ based on the nature of the service.
5. Refund Process
Approved refunds will be processed to the original method of payment within a reasonable timeframe, typically 7–14 business days, subject to banking or payment gateway timelines.
6. How to Request a Refund or Cancellation
To request a cancellation or refund, please contact us with your details and the reason for the request:
- Email: raysonienterprises@gmail.com
- Phone: 020-4017 1772
7. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with a revised date.